RETURNS AND EXCHANGES

Q: WHAT IS YOUR RETURN POLICY?

A: Thank you for shopping at CellBee. We take great pride in our customer service and it is important to us that you are completely satisfied with your purchase. If for any reason you are not pleased with your purchase, you will have 14 days to make returns or exchanges. Defective items may also be returned or exchanged within this period when accompanied by an original receipt. Some exceptions may apply.

Q: HOW DO I RETURN AND EXCHANGE AN ITEM PURCHASED FROM THE CELLBEEUSA.COM?

A: Purchases made through https://www.cellbeeusa.com are covered by a 14-day return policy. Unused or defective items can be returned or exchanged within 14 days of receiving your order. A return merchandise authorization (RMA) number must be requested prior to returning your merchandise. This can be attained by contacting our customer service team at contact@cellbeeusa.com .

PRODUCT ISSUES

Q: I ORDERED/RECEIVED THE WRONG ITEM ON CELLBEEUSA.COM AND NEED TO EXCHANGE IT. WHAT DO I NEED TO DO?

A: Please visit https://www.cellbeeusa.com/return-policy#return-instructions. Fill out the RMA form and follow the remaining “Return Instructions.” If at anytime you need assistance, please contact our customer care team at contact@cellbeeusa.com .

Q: IS MY NEW CELLBEE CASE COVERED BY A WARRANTY?

A: Most CellBee products have 1-year manufacturer warranty available.

SHIPPING

Q: WHERE DOES MY ORDER SHIP FROM?

A: All orders from the cellbeeusa.com are shipped from our distribution center in New York.

Q: HOW LONG DOES IT TAKE FOR ORDERS TO BE SHIPPED WITHIN THE US?

A: All in-stock items that are order before 3:00 p.m. EST will ship within 1 business day. Orders placed after 3:00 p.m. EST will be processed the following business day.

Q: HOW DO I CONTACT CELLBEECORPORATE?

A: Free shipping is available for domestic orders except expedited service. Orders shipped via US Postal Service can take 5-10 business days. Tracking will be provided once your order has shipped. Other shipping methods include: UPS Ground for $9.95: 3-5 Business Days UPS 2nd Day Air for $14.95: 2 Business Days UPS Next Day Air for $19.95: Next Business Day

Q: HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?

A: USPS Priority International shipping costs $29.99 and takes between 7-15 business days in-transit. Tracking information is available only while the package is in-transit within the US. No tracking information will be available once the package leaves the US.

CELLBEE CONTACT INFORMATION

Q: HOW DO I CONTACT CELLBEE CORPORATE?

A: We are always happy to receive feedback from our customers. You can reach us by email at contact@cellbeeusa.com. Our business hours are Monday through Friday from 10:00 a.m. to 7:00 p.m. EST. When leaving a message for our team, please provide your name, contact information and a brief description of your needs. Please allow 1-2 business days for our customer care team to contact you.

Q: I HAVE CONTACTED THE CELLBEE CUSTOMER CARE TEAM. HOW LONG WILL IT TAKE TO GET A RESPONSE?

A: Our customers are our number one priority. Please allow 1-2 business days for our customer care team to contact you. Our offices are closed on weekends and federally observed holidays, which can sometimes delay response times.