Warranty

30-Day Whole Unit Warranty For Quality-Related Issue

For 30 days after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

Reminder: Be sure to operate your drone as directed.

90-Day Accessories Warranty For Any Reason

For 90 days after the date of purchase,we take care of all accessories quality-related issues with an ACCESSORY REPLACEMENT.

Reminder: Be sure to maintain your drone as directed.

Returns

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at contact@araoe.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,place the item securely in its original packaging and mail your return the following address:

[Company Name]

[Attn: Returns]

[RMA]

[Street Address]

[City, State Zip]

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 15 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please Note

Our warranty service is limited to all purchases made from CellBee. If you purchased through a different retailer, please contact them directly.(Unauthorized reselling of CellBee drones is prohibited.)

Sale items are Final Saleand cannot be returned.

Free User Support

Not sure how to fly your drone properly? Contact our caring support team for quick instructions.

Friendly reminder: When contacting us for help, be sure to have your CellBee drones handy for troubleshooting!

In the event our warranty policy changes, we’ll be sure to update this page.

Exchange

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever pr oblems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

Please note this page is for purchases made through our website or our Holy Stone store on sites such as Amazon. For purchases made through our authorized resellers, please contact them directly.

You can find your precise warranty period on the literature inside the box or verify with our customer service team. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Feel free to reach out to us here with any need you may have. Even if you're not making a warranty claim, we'd be happy to answer any of your questions. Thank you in advance for all of the information you are providing; we know your time is valuable.